Legal · TanyaLabs

Refund Policy

Updated 2 October 2026

This policy explains how refunds work for client projects and for Imaginifera purchases.

1. Client projects

Our services (video production, image creation, web design, web development, website maintenance, and custom systems built to order, such as AI assistants, private networks and live-video relays) are agreed in a written quote and invoiced directly by TANYA BAL PR Beograd (Stari Grad). They are not sold through online checkout. Each quote sets out its cancellation and refund terms before you pay anything. If you are not happy with a project, write to [email protected] and we will work with you to put it right.

2. Imaginifera purchases

You can ask for a refund of a purchase on imaginifera.com within 14 days of the payment, as described in the Imaginifera Refund Policy. Refunds go back to the card or account you paid with. Purchases made in the Imaginifera Android app follow Google Play's refund rules.

3. How to ask for a refund

  1. For Imaginifera, email [email protected] from the email address of your Imaginifera account, or use the link in your receipt.
  2. For a client project, email [email protected] with your invoice number.
  3. We reply within 3 working days. Approved refunds usually reach you within 5 to 10 working days, depending on your bank.

4. Your rights

Nothing in this policy limits the rights you have under the consumer law of the country where you live.